Return & Refund Policy

Return & Refund Policy for Integrative Enneagram Solutions

Effective Date: 9 May 2025

Thank you for choosing Integrative Enneagram Solutions. This policy outlines the conditions under which refunds are processed for our iEQ9 digital assessments and event tickets purchased through our website. We aim to provide a clear and fair process for all our clients.

This policy covers:

• Eligibility for Refunds on Unused Assessments
• Multiple Purchases (Accidental)
• Completed or Partially Completed Assessments
• Technical Issues
• Event Tickets - Eligibility for Refunds
• How to Request a Refund
• Refund Method
• Policy Changes
• Contact Information

Digital Products (iEQ9 Assessments)

Our iEQ9 Enneagram questionnaires are digital products that provide personalised reports.

Eligibility for Refunds on Unused Assessments

• You are eligible for a full refund for an iEQ9 assessment if it is unused and the refund is requested within 30 days of the original purchase date.
• An assessment is considered "unused" if the unique assessment link has not been clicked/accessed, and the questionnaire has not been started.
• Once an assessment link has been accessed or the questionnaire has been initiated, it is considered "used" and is no longer eligible for a refund, except as outlined under "Multiple Purchases" or "Technical Issues" below.

Multiple Purchases (Accidental)

• If you have accidentally purchased multiple assessments (e.g., intended to buy one but purchased two or more), you may request a partial refund for the unused assessments.
• This request must be made within 30 days of the original purchase date.
• Each unused assessment eligible for a refund will be refunded at its original purchase price.

Completed or Partially Completed Assessments

• Due to the personalised nature of the iEQ9 assessment and the immediate generation of results based on your unique input, we cannot offer refunds for assessments that have been started or completed.
• Once you begin the questionnaire, the service is considered rendered.

Technical Issues

• If you encounter technical difficulties that prevent you from completing your assessment, please contact our support team immediately at info@integrative9.com or through our support portal at 
  https://www.integrative9.com/about/contact/
• Kindly provide the team with as much detail about the technical issue as possible. Where applicable, include a screenshot of the issue you’re encountering.
• Our team will investigate the issue. If a technical fault on our side is verified, we will work with you to resolve it, which may include resetting your assessment link.
• Our iEQ9 system has built-in safeguards to protect your progress against common interruptions (e.g., internet disconnection), allowing you to typically resume where you left off.

Event Tickets - Eligibility for Refunds

• A full refund for event tickets can be requested if the cancellation is made no less than 60 days prior to the scheduled event start date.
• Cancellations made within 60 days of the scheduled event start date are not eligible for a full refund.
• You may transfer your event ticket to another person by notifying us at info@integrative9.com. Substitutes must have the applicable qualifications for the course.

How to Request a Refund

To request a refund based on the eligibility criteria above, please follow these steps:

1. Contact our support team by emailing your refund request to info@integrative9.com
2. In your email, please include:
   1. Your full name
   2. The email address used for the purchase
   3. Your invoice number
   4. A clear statement of which item(s) you are requesting a refund for.
   5. A brief reason for your refund request (e.g., "unused assessment," "accidental multiple purchase," "event cancellation more than 60 days out").
3. Our team will review your request against this policy and verify your eligibility within 2 business days.
4. We will notify you of the outcome of your request and process any approved refunds within 2 business days from the date of approval.

Refund Method

• Approved refunds will be processed and issued back to the original payment method used at the time of purchase.
• Please allow 2 business days for the refunded amount to reflect in your account statement, as processing times can vary depending on your bank or card issuer.

Policy Changes

Integrative Enneagram Solutions reserves the right to modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

Contact Information

For any questions regarding this Return & Refund Policy, or to submit a refund request, please contact us:

• Email for Refund Requests: info@integrative9.com
• General Support Email: info@integrative9.com